We are by appointment only, all BONDED™ appointments are available to book online here, via Fresha.

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https://www.fresha.com/book-now/soami-atelier-i1nn746i/all-offer?share&pId=2574429

You may book slots 6 hours ahead of time. If you do not see the slot that you want, please reach out to us to check for availability.

Each appointment takes about 20-30 minutes, from selection of chains and/or charms, to fitting, to welding them on.

Kindly book the service according to how many you'd wish to get so we have sufficient time during our appointment.

Due to the nature of growing wrists, the minimum age requirement for our BONDED™ service is 13 years old. Persons aged 13-16 are required to be accompanied by a guardian to receive this service.

These bracelets do not trigger the airport security.

If it needs to be removed, we recommend bringing it back to us for us to have it safely removed at no cost. If you were to remove it yourself, please make sure that it is cut at the jumpring (with cutting pliers) and not the main chain.

You can bring it back for us to have it re-bonded here

Silver
Bracelets start from $85
Necklaces start from $132
Rings start from $55
Charms start from $32

14k Gold
Bracelets start from $189
Rings start from $95
We do not have solid gold charms at the moment.

You can preview the styles and prices in advance of your appointment here. BONDED chains and charms are subject to availability at the time of your appointment.

Styles are subject to availability at the time of your appointment. View our collection of chains and charms here.

We do not reserve chains and charms in advance.

BONDED™ chains have been uniquely designed to ensure these can be welded correctly. Not all of our bracelets with a clasp can be BONDED™ permanently.

Yes, we can make your piece non-permanent at a service fee of $35. Kindly book your appointment here.

We only add on charms to SOAMI's bracelets. Charms cannot be purchased separately or added onto other bracelets not purchased from SOAMI.

Our chains are made from Silver (Rhodium Plated) and 14k Gold materials.

All our chains are made from precious metals that are hypoallergenic and gentle to skin, but please take note before proceeding should you have skin allergies to 14-karat gold/sterling silver/Rhodium.

Silver can oxidise naturally when exposed to moisture but when worn on the body, our body's natural oils keep it shiny.

14k Gold is not prone to tarnishing.

Currently, we do not offer rose gold. As an alternative, customers can select yellow gold which has a similar shade.

Yes, our range of charms are designed to be attached to all chains.

Yes it is possible. Depending on your lifestyle and the amount of care taken when wearing your BONDED™ piece, breakage or stretching may occur.

If you think your chain has stretched, and it is within our 1-month warranty period, please book an Aftercare appointment to get it tightened.

In the case of breakage within our 1-month warranty period, and you still have your chain, please reach out to our customer care team at SOAMI chat inbox located at the bottom right corner of our website or book an Aftercare appointment and our team can assess whether or not your piece can be re-welded.

Avoid contact with Chlorine chemicals which can be found in swimming pools, hot tubs and household cleaning supplies, as exposure can cause the jewellery to become brittle and prone towards breakage. If exposure occurs, rinse the chain thoroughly with fresh water and pat dry to avoid any damage.

BONDED™ Aftercare appointments are available for your chain to be tightened, re-soldered onto the wrist, or in case you would like to add any additional charms.

Yes, bracelets can be removed by cutting the small jump ring where the chain was originally BONDED™.

We can do so at no charge.

If you would like to have your bracelet re-welded, we suggest booking an Aftercare appointment and bringing your chain with you on the day.

To clean your BONDED™ Bracelet, we suggest gently rinsing it with warm soapy water and a soft cloth and patting it dry.

When in constant contact with your body, Silver maintains its shine by your skin's natural oils.

Avoid contact with Chlorine chemicals which can be found in swimming pools, hot tubs and household cleaning supplies, as exposure can cause the jewellery to become brittle and prone towards breakage. If exposure occurs, rinse the chain thoroughly with fresh water and pat dry to avoid any damage.

If your BONDED™ bracelet has gone missing within the first 1 month of getting it bonded, please Chat with us. Please include your full name, contact number, and Order number.

If your piece gets snagged or breaks, we will do our best to repair it for you. Please note, outside of its warranty, we do not replace, reimburse or refund for lost chains. 

Gold Vermeil

When gold vermeil jewellery is worn constantly, natural wear and tear occurs that could fade the thick gold plating of the jewellery item. The base material is solid silver, when exposed, the skin's natural oils retain its shine and does not cause tarnishing.

Should you need to cancel or reschedule, please do so 2 hours in advance and inform us to do so.

Clients can book appointments 6 hours before start time, and no more than 3 months in the future.

BONDED™ appointments can be cancelled up to 12 hours before your appointment time by contacting our customer care team at SOAMI chat inbox located at the bottom right corner of our website.

In the event of cancellation after this time, or late attendance or no-show, the booking deposit of $30 will be charged as cancellation fee.

If you are running late, please inform us as soon as you can. We will try our best to accommodate your appointment, however, it may not allow us to offer a full, intended experience.

Your deposit may be forfeited for last minute cancellations or being more than 15 minutes late.