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Shipping & Returns

Domestic and International Shipping

Shipping for domestic orders within Singapore over $100 is free.

Couriered orders come with standard tracked shipping, tracking link will be sent to your email upon dispatch, trackable on our site.

If you require an expedited customisation service, please select the expedited option upon checkout. 

Orders will be shipped during standard business hours, Monday to Friday. 

 

Returns Policy

Conditions for return:

  • Defective
  • Damaged (after being proved that the damage is not caused by the shipment)
  • Wrong product
  • Error on our part in personalisation
  • Item needs resizing (chain bracelets only, rings are not resizable)


Our policy lasts 7 days from date of purchase or date of delivery for online orders. If 7 days have passed since the date of your purchase or delivery of your online order, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, the item(s) must be unworn, unwashed, unused and returned to us in original condition with all labels / tags attached.  

Personalised items (without valid reason) cannot be exchanged or returned.

Proof of purchase must be shown.

For rings, please follow our Measurement Guide closely to minimise sizing errors. Should the rings not fit upon purchasing,we require proof of measurement (in pictures/video documentation) that follow the guide closely in order to process an exchange.

For any other concerns in your order that did not match your expectation, kindly contact us.

Returns may take several days to process.

We do not offer refunds if you change your mind or on sale items or items won in a competition.

To return your product, please contact us first via email at hello@soami.co.

You will be responsible for paying for your own shipping costs for returning your item. As we are not liable for the loss of the item being returned, we recommend sending your parcel with a traceable service or using our pick up service. 

International Orders

SOAMI will not credit any customs or duties due on your order, including items won in a competition. Such taxes are to be borne by customers within their own jurisdiction.

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