Q: How long will I have to wait for a customised item?
A: As handmade takes time, we require about 10-12 business days for domestic shipping. More complex orders (such as laser engraved pieces may take up to 14 business days)
International shipping takes about 2-3 weeks depending on which courier service you opt for. We are always working towards shortening the waiting time!
Q: Do you expedite orders?
A: Expedited orders to receive within 5 working days would cost an additional $35.00. Contact us to see if your item can be expedited.
Q: Where can I find your products?
- Showroom: 1 Tavistock Ave, Ground Floor, Singapore 555104 (Book an appointment with us, available every Saturday)
- The Social Space: Marina One Residences #01-03, Singapore 018935
Check for their opening hours before dropping by!
- National Gallery Shop (Launching 1 Nov 2020)
Q: How to find my ring size?
We run by US sizing (4-10) and do not carry half sizes. Check with your nearest jeweller to find your US sizing or use our options below:
1. Measure at home with our guide
Q: What if the rings don't fit?
Contact us to schedule for a replacement. Replacement fees apply, starting at $35. Alternatively, you may purchase ring size adjuster strips to tighten the fit without having to resize it.
Q: How do I track my package?
Our courier options come with free tracking links. Upon dispatching of item, you will receive an email with a tracking link.
Q: Can I self-collect my order instead of opting for courier?
Self-collection is not available at the moment.
Q: Will the items rust/tarnish?
As they are made from stainless steel, they will not rust. As for tarnishing, the 18k gold and rose gold plated pieces may alter over time according to your body acidity and care. This is a natural process and it is just the jewellery ageing to with your flavour.
Q: I have sensitive skin, is your jewellery suitable for me?
Our jewellery is hypoallergenic and the materials we use are gentle to the skin. However, if you have particularly sensitive skin, do consult your doctor first. We recommend to keep your jewellery clean as we will not be responsible for allergic reactions caused. Our jewellery may not be suitable for children as their young skin is highly sensitive.
Q: What can I engrave/stamp?
Standard Engraving (Hand-stamped method)
Dates, your name, your mantra, your birth coordinates, your favourite bible verse.
Alphabets A-Z (CAPS)
Symbols + / . - • ◦ ♡ - & | ∞ # ★ , (wing symbol)
Anything! Simply email us the file and speak to us about your special requests.
Q: Can I get a refund on customised pieces?
There is strictly no refund for customised pieces. (See our Exchange & Return Policy for more information)
Q: How do I go about indicating special customisation requests?
Indicate your wishes in the Remarks box and tell us what you need. We will try our best to meet them.
Q: I am not from Singapore but would like to purchase your products.
Not to worry, we ship internationally! International shipping costs will be calculated at checkout and you may select your favourite couriers from our list of options.
Should there be anything that you are unsure about, reach out to us and we would be happy to answer.