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FAQs

Q: How long will I have to wait for a customised item?
A: Handmade takes time, we require about 1-2 weeks for domestic shipping. International shipping takes about a week longer, depending on which courier service you opt for. We are always working towards shortening the waiting time!

Q: Do you expedite orders?
A: Expedited orders to receive within 5 working days would cost an additional $35.00. This option is available at checkout. 

Q: Do you have a store?
A: Visit our showroom at 1 Tavistock Ave, Singapore 555104 by appointment only. We also run pop ups every now and then around the island :)

Q: Can I track my package?
Yes, our courier options come with free tracking links. Once your item has been dispatched from our studio, you will receive a tracking link in the email you have indicated upon purchase.

Q: Can I self-collect my order instead of opting for courier?
You may pick up your order at our showroom at 1 Tavistock Ave, Singapore 555104. We will inform you when it's ready for collection.


Q: Will the items rust/tarnish?
As they are made from stainless steel, they will not rust. As for tarnishing, the 18k gold and rose gold plated pieces may alter over time according to your body acidity and care. This is a natural process and it is just the jewellery ageing to with your flavour.

 Q: I have sensitive skin, is your jewellery suitable for me?
Our jewellery is hypoallergenic and the materials we use are gentle to the skin. However, if you have particularly sensitive skin, do consult your doctor first. We recommend to keep your jewellery clean as we will not be responsible for allergic reactions caused. Our jewellery may not be suitable for children as their young skin is highly sensitive.

Q: What can I engrave/stamp?
Dates, your name, your mantra, your birth coordinates, your favourite bible verse. 

Alphabets A-Z (CAPS)
Numbers 0-9
Symbols + / . - •  ♡ - & | ∞ # ★ , (wing symbol)

Q: Can I get a refund for customised pieces?
There is strictly no refund for customised pieces. (See our Exchange & Return Policy for more information)

Q: How do I go about indicating special customisation requests?
Sure! Simply indicate your wishes in the Remarks box and tell us what you need. We will try our best to meet them.

Q: I am not from Singapore but would like to purchase your products. 
Not to worry, we ship internationally! International shipping costs will be calculated at checkout and you may select your favourite couriers from our list of options.

In summary, should there be anything that you are unsure about, reach out to us first! We respond fast ;) 

* Do note that there is no courier fee refund for orders that are rushed for collection. 

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